Full Time
9 am - 5 pm
Full Time
9 am - 5 pm
As a Customer Support Specialist at Red Speed Line, you will be the first point of contact for customers, providing assistance, resolving issues, and ensuring a seamless customer experience. Your role is crucial in maintaining customer satisfaction, building strong relationships, and upholding our company’s reputation for excellence. You will handle inquiries via phone, email, or chat, guiding customers through their concerns with professionalism and efficiency.
Join Red Speed Line and be part of a dynamic team dedicated to delivering outstanding customer service. If you are enthusiastic about helping people and enjoy problem-solving, we would love to hear from you!
Respond promptly to customer inquiries and provide accurate information about products and services.
Handle customer complaints and troubleshoot issues with patience and professionalism, aiming for first-contact resolution.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Document customer interactions, issues, and resolutions in the system for future reference.
Collaborate with other departments to ensure customer concerns are addressed efficiently.
Stay up to date with company policies, products, and service offerings to provide accurate support.
Identify opportunities to enhance customer experience and suggest improvements.
Fluency in German language written and spoken (mandatory)
Experience in customer service, call center support, or a similar role (optional)
Effective communication skills, both verbal and written
An ability to handle challenging situations and de-escalate conflicts effectively
Critical thinking skills with a proactive approach to customer concerns
Proficiency in using customer service software, CRM systems, and standard office applications
Multitasking ability and excellent time management skills
Competitive salary with performance-based incentives
Opportunities for professional growth and career advancement
Comprehensive training programs to enhance customer service skills
Supportive and inclusive work environment
Health and wellness benefits
Remote work options
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